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Frequently Asked Questions

Web hosting

  1. What does Web hosting mean?
  2. Do you offer Internet access?
  3. Can I change my hosting plan?
  4. How do I upload my files to the server?
  5. What does unlimited hits and transfer mean?
  6. What does unlimited e-mails mean?
  7. Can I run executable files on your servers?
  8. How long does it take for my Domain name to become active?
  9. How can I access my Web site?
  10. Domain Pointer

Hosting Features

  1. Anonymous FTP
  2. CGI directory
  3. Control panel
  4. Data transfer
  5. Domain name registration
  6. E-mail aliases
  7. E-mail autoresponders
  8. E-mail forwarding
  9. FTP access
  10. Form to email
  11. FrontPage extensions
  12. MS Access database
  13. MS SQL database servers
  14. POP mailboxes
  15. RealAudio/Video
  16. Shopping cart
  17. SSL secure server
  18. Statistics
  19. Web space

Administrative Accounting

  1. Acceptable uses policy
  2. Agreement between Elosoft and Customer
  3. Cancellation
  4. Can I resell e-mail on my account?
  5. Can I resell space on my account?
  6. Can I use my space for commercial purposes?
  7. Changing plans
  8. Do I get a discount if I pre-pay one full year?
  9. How can I pay for my site?
  10. How do I place an order?
  11. How do you bill me?
  12. How long does it take to open an account?
  13. Refund policy
  14. Renewal and payment
  15. What is the minimum contract?

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Local calls: (905) 760-8440 Toll free: 1-877-ELOSOFT (1-877-356-7638)