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FAQ - Administrative Accounting


Acceptable uses policy

The Internet is a powerful information and entertainment tool. We would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Illegality in any form, including but not limited to activities such as unauthorised distribution or copying of copyrighted software, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Net abuse, including but not limited to activities such as using a non-existent return e-mail address on a commercial solicitation, spamming (sending unsolicited advertising to numerous e-mail addresses or newsgroups and/or generating a significantly higher volume of outgoing email than a normal user), trolling (posting outrageous messages to generate numerous responses), mail-bombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross-posting articles to an excessive number of newsgroups, or attempting without authorisation to enter into a secured computer system. We reserve the right to determine what constitutes net abuse.

Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space; permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account; or resale of access to CGI scripts installed on our servers.

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Cancellation

There are no refunds on prepaid amounts after the 30 day money back period has elapsed. All existing account cancellations, must be received in writing 30 days prior it expires, otherwise it will be automatically renewed. Postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation.

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Can I resell e-mail on my account?

No. Usage of email accounts is limited exclusively to members, for none revenue producing activities. Any infringement of this agreement voids contract.

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Can I resell space on my account?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to have their own domain names. If you are interested in reselling web space, you should consider joining our Reseller program. 

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Can I use my space for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. In addition, our E-Commerce plans provide the features you would need to set up your own online shop.

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Changing plans

If you decide to upgrade your account to a different hosting plan, there is no fee will be charged. We are going to close your existing account and the unused monthly service fees will be credited to your new account. Please select the plan that is appropriate for your needs and send an email to our sales department. Be sure to include your domain name or userid and the plan you wish to change to.

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Do I get a discount if I pre-pay one full year?

Yes. If you pay for 12 months hosting in advance, you get 15% off from the regular hosting fees.

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How can I pay for my site?

You can pay for your account by certified-cheque*, money order* or by credit card. To pay by credit card either complete our online invoice payment form or please print and fill out our credit card information form, then fax it back to us at (1) 905.760.8420 ASAP. To pay by certified-cheque or money order, please write your Domain Name and Invoice Number on it to identify your payment.
(*Canadian customers only)

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How do I place an order?

You can place your order using our online order form.

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How do you bill me?

We bill you 3 or 12 months in advance. If you pay for 12 months hosting in advance, you get 15% off from the regular hosting fees.

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How long does it take to open an account?

All accounts are opened, set up immediately and will be activated within an hour after receiving payment. Once an account has been paid an activation notice will be sent to you via email. This email includes a userid, password, FTP hostname and all the instructions you need to get started. You can then begin uploading files to your new web site immediately. You will be given an IP number to access your site via the web prior to the completion of either domain registration or transfer.

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Refund policy

All web hosting plans comes with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fee. There are no refunds on prepaid amounts after the 30 day money back period has elapsed. All cancellations must be received in writing 30 days prior it expires; postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation.
This policy does not apply to any additional services such as domain pointers, overages, disk space, website submission.

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Renewal and payment

In case you do not cancel your account 30 days before it expires, it will be automatically renewed. If you have choosen credit card as payment method, an invoice will be sent to you within 21 days before your renewal is due, reflecting your next term has been paid. 

If you have choosen certified-cheque* or money order* as payment method, an invoice will be sent to you within 21 days before your renewal is due. Please make sure, we will receive your payment before your account expires.

(*Canadian customers only)
 

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What is the minimum contract?

All of our hosting plans have a minimum contract of 3 months. The Directory hosting plan has a minimum contract length of 1 year.

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Copyrightę 1997-1999, Elosoft Ltd. Sales: sales@elosoft.com
Local calls: (905) 760-8440 Toll free: 1-877-ELOSOFT (1-877-356-7638)