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FAQ - Web Hosting

What does Web hosting mean?

Elosoft offers web hosting and email services. This means that we provide space on our servers for your web site. We can register a new domain name for you, or host an existing domain, which will be used for your web site and email. Elosoft offers a range of all inclusive hosting packages with different amounts of web space and varying features, starting at $4.95 USD / $6.95 CAD.


Do you offer Internet access?

No, we specialise in web hosting only. Our resources are completely focused on providing you with the best hosting service possible. You can use any Internet Service Provider you choose to provide you with access to the internet.


Can I change my hosting plan?

Yes. You can upgrade your account at any time. At this time we will close your existing account and credit you the different to your new account. Please e-mail your request to our sales department and be sure to include your domain name.


How do I upload my files to the server?

Files can be transferred to the web server using an FTP program (File Transfer Protocol). You can download a program for either the site. Microsoft FrontPage users can "publish" their sites to our server and should not use FTP.


What does unlimited hits and transfer mean?

What we and other hosting companies mean by unlimited bandwidth is that we will not put any artificial limits on your account. We will monitor all accounts and those that become "bandwidth hogs" will be invited to make other arrangements for their site. This is done to assure prompt service to all of our clients by avoiding the possibility of having our servers swamped by a few extremely high trafficked sites. If you would like us to host a site that you would expect to have extremely high traffic, please contact us and we can make alternate arrangements.


What does unlimited e-mails mean?

Unlimited e-mails means, that we will provide you as many emails as your company needs in a decent limit. Usage of email accounts is limited exclusively to members, for none revenue producing activities. Any infringement of this agreement voids contract.


Can I run executable files on your servers?

It is prohibited to run executable files on our servers other, than MS FrontPage system files. Upon violation we reserve the rights to terminate the contract immediately.


How long does it take for my Domain name to become active?

Once your domain name has been registered (or transferred) it can take about 72 hours before it becomes visible to all users of the internet. This is because all Internet Service Providers need to update their records to show the new location of your domain name. This is called propagation.


How can I access my Web site?

You will be able to access the domain name with or without the "www." in front. For example, you could access the domain name "" by going to "" as well as "".


Domain Pointer

The best choice for web-developers. You may add other domain names to your existing silver or higher virtual hosting packages*, by sharing your original web-space, IP number and user name/password.
Domain Pointers come with up to ten email accounts. MS FrontPage and Webtrends is not available.
(*Annually billed accounts only)


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Local calls: (905) 760-8440 Toll free: 1-877-ELOSOFT (1-877-356-7638)